🔒  Privacy Policy

CNFANS ONL (referred to as “we,” “us,” or “our”) operates the website https://cnfans.onl, which provides reverse purchasing agent services, enabling global users to purchase products from Chinese e-commerce platforms like Taobao, Tmall, and 1688. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

1. Information We Collect

We collect information necessary to provide our purchasing, logistics, and customer support services. This information generally falls into three categories:

A. Information You Provide Directly

  • Account Registration Data: When you create an account, we collect your name, email address, password, and contact details.

  • Transaction and Order Data: We collect details related to your orders, including the product URLs, specifications, quantity, and purchase price.

  • Shipping and Payment Data: We collect the recipient’s name, shipping address, telephone number, and payment details (Note: We do not store full credit card numbers; transactions are processed via secure third-party payment processors).

  • Communications: We collect information from your communications with us, such as customer service inquiries, emails, and chat transcripts.

B. Information Collected Automatically

When you use our website, we may automatically collect certain information about your device and usage:

  • Usage Information: Pages you viewed, time spent on the site, and the sequence of pages visited.

  • Device Data: Your IP address, browser type and version, operating system, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following primary purposes:

  • Service Provision: To process your reverse purchase orders, procure goods, manage warehousing, conduct quality control, and arrange international shipping and delivery.

  • Account Management: To manage your CNFANS ONL account, verify your identity, and provide customer support.

  • Payment Processing: To facilitate secure payment for services and manage financial transactions.

  • Communication: To send you updates regarding your orders, service announcements, and respond to your inquiries.

  • Improvement and Analysis: To analyze website usage, track the effectiveness of our services, troubleshoot technical issues, and improve user experience.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including customs and trade regulations.

3. Sharing and Disclosure of Information

We will not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Logistics and Shipping Providers: We share your name, shipping address, and contact information with third-party carriers (e.g., DHL, FedEx, postal services) necessary to deliver your orders.

  • Payment Processors: We share transaction data with secure third-party payment gateways to process payments and prevent fraud.

  • Chinese E-commerce Suppliers: We share necessary order details (e.g., product links, specifications) with suppliers on platforms like Taobao to fulfill your purchase request.

  • Service Providers: We engage trusted third-party service providers (e.g., hosting, analytics) who assist us in operating our website and business, subject to strict confidentiality obligations.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the rights, property, or safety of CNFANS ONL, our users, or the public.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. These measures include data encryption, secure server infrastructure, and access controls. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. International Data Transfers

As a cross-border service, your information may be processed, stored, and transferred between your country of residence and China or other locations where our service providers are located. By using our service, you consent to these transfers. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data, subject to legal retention requirements.

  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

You can update or correct your account information at any time by logging into your account settings on the CNFANS ONL website.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it in accordance with applicable law.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this policy regularly.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

CNFANS ONL Email: [email protected] (Chief Sourcing Strategist) Website: https://cnfans.onl